--- title: I believe my meter readings are wrong, what to do? description: A sudden significant increase in your consumption can make you wonder, if we have received the correct meter readings.😕 If you believe that your readings issued to us by the distributor are wrong, we --- [Skip to content](https://support.energynordic.com/en/knowledge/i-believe-my-meter-readings-are-wrong-what-to-do#main-content) - [English](https://support.energynordic.com/en/knowledge/i-believe-my-meter-readings-are-wrong-what-to-do) - [Dansk](https://support.energynordic.com/da/knowledge/jeg-tror-mine-mĂ„leraflĂŠsninger-er-forkerte-hvad-skal-jeg-gĂžre) - [Deutsch](https://support.energynordic.com/de/knowledge/ich-glaube-dass-meine-zĂ€hlerstĂ€nde-falsch-sind-was-tun) - [Español](https://support.energynordic.com/es/knowledge/creo-que-las-lecturas-de-mi-medidor-estĂĄn-mal-quĂ©-hacer) English Show submenu for translations ![logo-white-web.png\]](https://support.energynordic.com/hs-fs/hubfs/logo-white-web.png?height=40&name=logo-white-web.png) Open main navigation Close main navigation - - [English](https://support.energynordic.com/en/knowledge/i-believe-my-meter-readings-are-wrong-what-to-do) - [Dansk](https://support.energynordic.com/da/knowledge/jeg-tror-mine-mĂ„leraflĂŠsninger-er-forkerte-hvad-skal-jeg-gĂžre) - [Deutsch](https://support.energynordic.com/de/knowledge/ich-glaube-dass-meine-zĂ€hlerstĂ€nde-falsch-sind-was-tun) - [Español](https://support.energynordic.com/es/knowledge/creo-que-las-lecturas-de-mi-medidor-estĂĄn-mal-quĂ©-hacer) English Show submenu for translations - Go to energynordic.com Go to energynordic.com Need help? You've come to the right place. - There are no suggestions because the search field is empty. 1. [Help Center](https://support.energynordic.com/en/knowledge?hsLang=en) 2. [Meters and readings](https://support.energynordic.com/en/knowledge/meters-and-readings?hsLang=en) # I believe my meter readings are wrong, what to do? A sudden significant increase in your consumption can make you wonder, if we have received the correct meter readings.😕 If you believe that your readings issued to us by the distributor are wrong, we can help you check. You do this by sending us photos of your meter. (1.18.1, 1.18.2 and 1.18.3 for 2.0 TD) (1.18.1 to 1.18.6 for 3.0 TD). Make sure the meter serial number is visible on all the photos provided. We will then open a claim with the distributor on your behalf and have the readings regularised. - [Solar Energy](https://support.energynordic.com/en/knowledge/solar-energy?hsLang=en) - [Bills and payments](https://support.energynordic.com/en/knowledge/bills-and-payments?hsLang=en) - [Switching to us](https://support.energynordic.com/en/knowledge/switching-to-us?hsLang=en) - [Charging Stations](https://support.energynordic.com/en/knowledge/charging-stations?hsLang=en) - [Tariffs](https://support.energynordic.com/en/knowledge/tariffs?hsLang=en) - [Business Energy](https://support.energynordic.com/en/knowledge/business-energy?hsLang=en) - [Meters and readings](https://support.energynordic.com/en/knowledge/meters-and-readings?hsLang=en) - [Moving House](https://support.energynordic.com/en/knowledge/moving-house?hsLang=en) - [Distributor](https://support.energynordic.com/en/knowledge/distributor?hsLang=en) - [Cancellation](https://support.energynordic.com/en/knowledge/cancellation?hsLang=en) - [Loss of power](https://support.energynordic.com/en/knowledge/loss-of-power?hsLang=en) - [Other](https://support.energynordic.com/en/knowledge/other?hsLang=en#main-content) - [Customer Portal](https://support.energynordic.com/en/knowledge/other?hsLang=en#customer-portal) - [Mobile App](https://support.energynordic.com/en/knowledge/other?hsLang=en#mobile-app) [![Chill listening crop-3](https://support.energynordic.com/hs-fs/hubfs/energynordic_logo_simple_high_res-1.png?width=63&height=24&name=energynordic_logo_simple_high_res-1.png "Chill listening crop-3")](http://energynordic.com) energynordic.com Help Center Copyright © 2026, Energy Nordic